Effective Date: 01st June 2025
Last Updated: 31st May 2026

Birders Lens Africa Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in compliance with the Uganda Data Protection and Privacy Act, 2019. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, www.birderslens.com, and related services.

1. What Personal Data We Collect

1.1 Information You Provide Directly

• Full name
• Contact information (email, phone number, address)
• Nationality and passport details (for permit bookings)
• Travel preferences and special requirements (e.g. dietary needs, medical conditions)
• Payment information (processed securely via third-party providers)

1.2 Information Collected Automatically

• IP address
• Device type and browser
• Pages visited, duration, and interaction patterns
• Cookies and other tracking data (see Section 5)

2. How We Use Your Data

• Responding to inquiries and providing tour-related information
• Confirming bookings, accommodations, and activities
• Facilitating permits and park entry (e.g. UWA, KWS, TANAPA, RDB)
• Processing secure payments
• Communicating tour updates, logistics, or emergencies
• Improving our website and customer experience
• Fulfilling legal or regulatory obligations

3. Legal Basis for Processing

• Your consent
• The performance of a contract (e.g. fulfilling a tour booking)
• Our legal obligation (e.g. record-keeping)
• Our legitimate interest in operating and improving our services

4. Sharing of Data

• Lodges and accommodation providers
• National park authorities and tourism boards (e.g. UWA, KWS, RDB)
• Transport and guiding partners
• Payment processors (e.g. mobile money, card providers)
• Legal or government authorities where required by law

5. Cookies and Tracking

We use cookies to:

• Understand user behavior
• Monitor website traffic
• Improve site performance and customization
• You may modify your browser settings to decline cookies, though this may impact your browsing experience.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including for legal, tax, and accounting requirements. When no longer needed, we securely delete or anonymize your data.

7. Data Security

We implement robust administrative and technical measures to safeguard your data from unauthorized access, loss, misuse, or alteration. These include:

• SSL encryption
• Access controls
• Secure data storage
• Staff training on data protection

8. Your Rights (Under Ugandan Law)

You have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct or update inaccurate or incomplete data
• Right to withdraw consent at any time
• Right to object to data processing for certain purposes
• Right to request deletion of your data (subject to legal or contractual restrictions)
• Right to lodge a complaint with the Personal Data Protection Office in Uganda

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their respective privacy policies.

10. International Transfers

If you are accessing our services from outside Uganda, your data may be transferred and stored in Uganda or other countries where our partners operate. We ensure appropriate data protection safeguards are in place in line with Ugandan law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Effective Date.” We encourage you to review it regularly.

12. Contact Information

For any questions, concerns, or data access requests, please contact:

Birders Lens Africa Ltd
Website: www.birderslens.com
Email: birderslens@gmail.com  |  safaris@birderslens.com
Phone: +256780471466
Office: Namuli, Katabi, Entebbe
Uganda Registration No. 80034856477470